Privacy Policy

Introduction

On The Bill (“OTB”, “we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website onthebill.co.za and our services. By accessing or using our website, you consent to the collection and use of your data as described in this policy.

Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

• Personal Information: When you register on our website as a Booker or Artist, subscribe to our services, or contact us, we may collect personal information such as your name, email address, phone number, and payment details.
• Account Information: To create an account, you will need to provide a username, password, and other details related to your profile.
• Technical Data: We may collect information about your device, including your IP address, browser type, operating system, and the pages you visit on our website. This information helps us understand how our website is being used and how we can improve it.
• Cookies and Tracking Information: We use cookies and similar tracking technologies to track activity on our website and hold certain information. For more details, please refer to our Cookies Policy.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide Our Services: We use your personal data to manage your account, process your subscriptions, and facilitate bookings.
• To Improve Our Services: We analyse data to understand how our website and services are being used, which helps us enhance the user experience.
• To Communicate with You: We may use your contact details to send you updates, newsletters, marketing materials, and other information related to our services. You can opt out of marketing communications at any time.
• To Manage Payments: We process your payment information to handle subscription fees and other transactions related to our services.
• To Ensure Security: We use technical data to maintain the security of our website and protect it from fraud and abuse.

3. Data Storage and Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or destruction.

• Data Storage: Your data is stored on secure servers within South Africa. We retain your information for as long as necessary to provide you with our services and to comply with legal obligations.
• Payment Information: Payment details are processed securely through Payfast and are not stored by us beyond what is necessary to process transactions.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:

• Service Providers: We work with trusted third-party service providers, including WooCommerce, Ultimate Member, and MailChimp, to help us operate our website and deliver our services. These providers are only given access to the information necessary to perform their functions and are obligated to maintain the confidentiality of your information.
• Legal Requirements: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.

5. Your Rights

You have the right to:

• Access Your Information: Request a copy of the personal data we hold about you.
• Correct Your Information: Ask us to correct any inaccuracies in your personal data.
• Delete Your Information: Request that we delete your personal data, subject to certain conditions.
• Opt-Out: Opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in the communication.

6. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device when you visit our website. They help us understand how you interact with our site, personalise your experience, and improve our services.

• Types of Cookies We Use: We use essential, performance, and functional cookies to ensure the smooth operation of our website and to analyse site performance.
• Managing Cookies: You can control how cookies are used by adjusting your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.
• For more information, please refer to our Cookies Policy.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website with the “Last updated” date at the top of this page.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@onthebill.co.za
Phone: +27 78 348 8425
Address: 103 Bree St, Cape Town City Centre, Cape Town, 8001, South Africa